Our return policy allows eligible items to be returned within 15 days of delivery. Returns requested more than 15 days after delivery are not eligible for a refund or exchange.
Eligible returns must be unused, unopened, and in the same condition in which they were received. Items must also be returned in their original packaging.
To complete your return, we require a receipt or proof of purchase.
Please contact us before returning any item. Depending on the product, your return may need to be sent directly to the manufacturer or returned to Westminster Technologies. Some returns may also require a Return Merchandise Authorization (RMA). We will provide return instructions and the appropriate shipping address. Items returned without following these instructions may not be eligible for a refund and may result in additional shipping charges.
Restocking Fee
All returns and exchanges are subject to a 15% restocking fee based on the value of the item.
Refunds (if applicable)
Once your return is received and inspected, we will email you to confirm that we have received the returned item.
We will also notify you whether your refund has been approved or denied.
If your refund is approved, it will be processed and a credit will automatically be applied to your original method of payment. Please allow several business days for the credit to appear, depending on your payment provider.
Late or missing refunds (if applicable)
If you have not received your refund after it has been approved, please first check your bank or credit card account. If the refund does not appear, contact your credit card company or payment provider, as processing times may vary. If you have completed these steps and still have not received your refund, please contact us at info@westminstertech.com.
Sale items & Demo Units (if applicable)
We only provide refunds on regularly priced items. Sale items and demo units are not eligible for refunds.
Exchanges (if applicable)
We replace items only if they are defective or damaged. Defective or damaged products are covered by the manufacturer and may be subject to the manufacturer’s warranty or replacement procedures. Please contact us at info@westminstertech.com and we will provide instructions for obtaining a replacement.
Shipping
Customers are responsible for return shipping costs for eligible returns. Original shipping charges and return shipping costs are non-refundable.
Please contact us before shipping any return. We will provide the appropriate return address and instructions, as some products may need to be returned directly to the manufacturer. We recommend using a trackable shipping service for returned items.